Let’s say you’ve had your first meeting with a really great potential new client – either in person or via the phone. You took inventory, you
demonstrated your business mindset and also your marketing mindset.
They were impressed by you and are now eager to get started. You are excited about working with them also (you didn’t feel the pit of the stomach feeling and didn’t have to exercise using the word No.)
How do you get started? Where do you even begin? (Once all the contract details are looked after of course.)
Well, see the great thing is you took inventory (right??). So you have a great place to start.
If they answered your questions, then you know what some of their immediate priorities are and you also know what their long term goals are.
So here’s what I would say “in our call, you mentioned one of your biggest priorities was to do ________________. How about we start with this?”
And because you know how to apply your business and marketing mindset, you can TELL them how to get started.
You can say something like “You mentioned you want to finish your ebook. Well how about we create a deadline together. I can help with keeping you accountable to that deadline – I’ll check in with you every couple of days to see how you’re doing. If you get it to me by DATE, then I can review it, format it and get it back to you to finalize. In the mean time, why don’t I connect with a few graphic designers to have a book cover designed. And we should also confirm how you’re going to sell the ebook – and confirm you have all the technology in place to automate the process so it’s really professional.”
If you have this kind of discussion with a new client, immediately they will get excited about how you can help them. Just look what you’ve covered in a few minutes!
The other nice thing about this is you’ve given your client a ‘safe’ place to get started with you. By starting with a project like this, you’re offering to support them in finishing something they’ve been wanting to do, you’re using your initiative (rather than waiting to be delegated to) and you will not be interacting with any of their clients/customers etc. This gives them to get to know, like and trust you a bit more before you have a ‘presence’ within the business.
Another piece to this challenge is to consider other ‘starting’ projects that may attract your potential clients. Remember, business owners “don’t know what they don’t know”. Many business owners in different professions don’t even know what a Virtual Assistant is. If they have heard the term, they may not really understand what one can do. And even if they have a general idea of what a VA can do, they don’t really understand how it will help their business.
So if you know of some ‘easy’ projects that allow you to easily get started with a client – items they often struggle with, have sitting on the side of their desk (or in a big pile in their office!), then you make it even easier to connect with them and likely get started!
I’d love to hear from you … how do you get started with a new client? What has worked well for you.